Privacy Policy

Effective Date: 11/14/2025

1. Introduction

Welcome to Realistic Health & Wellness – Cannabis Dispensary & Consumption (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or engage with our cannabis dispensary and on-site consumption services in New York.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

1. Information You Provide Directly
   We collect information that you voluntarily provide, including:

• Name and date of birth (for identity and age verification purposes).
• Contact information (email address, phone number, physical address).
• Payment details (processed securely by trusted third-party payment providers).
• Government-issued ID (for compliance with New York State Cannabis Law).
• Purchase history and preferences.
• Any messages or inquiries submitted through our website or forms.

1. Information Collected Automatically
   When you visit our site, we automatically collect limited technical data, such as:

• IP address, browser type, and device information.
• Website usage patterns, such as pages viewed and time spent on our site.
• Cookies or similar technologies to enhance functionality and analytics.

3. How We Use Your Information

We use your information to:

• Verify your identity and confirm you are at least 21 years of age.
• Process your orders, payments, and deliveries (if applicable).
• Provide customer service and respond to your inquiries.
• Send order updates, special offers, or educational materials (only with your consent).
• Comply with New York State Cannabis Law and related regulations, including recordkeeping requirements.
• Improve our website, services, and customer experience.

4. How We Share Information

We value your privacy and do not sell your personal information. However, we may share it with trusted third parties when necessary to operate our business, including:

• Service Providers: Payment processors, ID verification partners, marketing platforms, and IT support vendors who assist us in service delivery.
• Regulatory Agencies: As required by the New York Office of Cannabis Management (OCM) or law enforcement authorities to ensure compliance with cannabis regulations.
• Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may transfer as part of that process.

All partners are required to protect your information consistent with this Privacy Policy and applicable law.

5. Cookies & Tracking Technologies

We use cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve our site performance. You can choose to disable cookies in your browser settings, but some features of our site may not function properly.

6. Data Security

We implement commercially reasonable security measures—such as encryption, firewalls, and access controls—to protect your information from unauthorized access or disclosure. However, no data transmission or storage system is completely secure.

7. Age Restriction

Our website, dispensary, and consumption services are strictly intended for adults 21 years of age or older, in accordance with New York State Cannabis Law. We do not knowingly collect information from individuals under 21. If we discover that we have collected data from someone under 21, we will promptly delete it.

8. Your Rights & Choices (New York Residents)

As a New York resident, you have the right to:

• Access and request a copy of your personal information.
• Request correction or deletion of your data, subject to legal retention requirements.
• Opt out of marketing or promotional communications.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us at [Insert Contact Email]. We will verify your identity before processing your request, in compliance with applicable privacy and cannabis laws.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including regulatory recordkeeping mandated by the New York Office of Cannabis Management (OCM).

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or our business practices. Updates will be posted on this page with a revised effective date. Your continued use of our site or services after updates indicates acceptance of the new terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Realistic Health & Wellness – Cannabis Dispensary & Consumption
Email: privacy@realistichealthwny.com
Phone: [Insert Phone Number]
Address: 9570 Transit Road
East Amherst, NY, 14051